Skip to main content

Email Log

A record of every automated email GRADR has attempted to send from your account — booking confirmations, trial reminders, lead notifications, shift emails, waiver reminders, and more.

Email Log

Reading the Log​

The log is a table with five columns:

  • Recipient — the email address the message was sent to
  • Subject — the email's subject line
  • Type — which template the email used
  • Status — Sent, Failed, or Skipped
  • Date — when GRADR attempted to send it

A Skipped status means GRADR had nothing to send to — most often the recipient had no email address on file.

Filtering the Log​

Three controls narrow the list:

  • Search by recipient — find all emails to a specific address.
  • Type — filter to a single email type (defaults to All Types).
  • Status — filter to Sent, Failed, or Skipped (defaults to All Statuses).

Troubleshooting Delivery Issues​

If a student says they didn't get an expected email:

  1. Search the log for their email address.
  2. Check the Status:
    • Failed — the send was attempted but didn't go through. Confirm the address is valid and try the action again.
    • Skipped — GRADR had no address (or nothing to send). Add or correct the email on the student's profile, then re-trigger the email.
  3. If there's no entry at all, the trigger may not have fired — confirm the underlying event happened (e.g. the booking was completed).

Relationship to Messages​

The Email Log covers automated transactional emails. Broadcast campaigns you compose and send yourself are tracked separately in Messages.