Messages
Send SMS and email broadcasts to your students, instructors, or leads. Messages are organized as campaigns — each has an audience, a body, and a delivery status.
Campaign Statuses
| Status | Meaning |
|---|---|
| Draft | Written but not yet sent |
| Sending | Currently being delivered to recipients |
| Sent | Delivery finished |
| Failed | Delivery failed |
The campaign list also has an Archived tab — archiving is an action you take, not a delivery status.
Composing a Message
- Click New Campaign.
- Pick the audience — Students, Instructors, or Leads — and narrow it with the available filters.
- Choose the channel: Email, SMS, or Both.
- Write your message. A Recipient Preview sidebar shows who it will go to.
- Click Send Campaign and confirm in the Confirm Send dialog, or click Save Draft to finish later.
Sending a Draft
Open a draft from the list, review the content and recipient count, then send it.
Checking Delivery Status
Open a sent campaign to see delivery stats — sent, failed, pending, and bounced counts. Failed recipients are flagged individually.
Resuming a Stuck Campaign
If a campaign gets stuck mid-send, open it and click Resume Sending to re-attempt delivery to the recipients who haven't received it yet. (This only appears on a campaign that's stuck in the Sending state.)
Auto-Drafted Messages
Some actions elsewhere in GRADR create a draft for your review — for example, cancelling a class that had students booked drafts a notification for them. Check Messages after a cancellation to review and send it.
Archiving and Deleting
- Archive — moves the campaign to the Archived tab without deleting it.
- Delete — permanently removes the campaign and its delivery records.